Ever feel like customer service is designed to make you give up? Author and customer experience expert Amas Tenumah explains ...

Trust is built through genuine human connection, so AI should support human service — not replace it.

Beyond the bot: How AI is helping business delight customers, improve compliance, mitigate riskBy Kelvin Brown, Customer Operations Executive at TelvivaIssued by TelvivaJohannesburg, 22 Jan 2026 ...

The companies on Jan. 21 announced a strategic partnership and joint solution that combines Medallia's omnichannel customer ...

Flip, a startup that claims to offer an Amazon Alexa-like voice AI experience for businesses, has raised $20 million in a ...

DataDome Bot Protect supports Web Bot Auth, enabling cryptographic verification of AI agents to eliminate fraud risk while maintaining business continuity.

Earlier this week, billionaire investor and "Shark Tank" star Kevin O'Leary said artificial intelligence has become one of the smartest investments small business owners can make, calling AI-powered ...

Verizon’s integration of Google’s Gemini AI into its customer service chatbot has been met with heavy criticism from both customers and employees. Complaints range from poor issue handling and endless ...

AI is slowly taking over the world, infiltrating every element of our day to day lives. There are a ton of useful purposes for AI companions, whether it be image or video generation or helping speed ...

The problem with artificial intelligence is simple: When travelers need it the most, it is the least helpful.

When Dolores Taylor needed to update her bank information with the Social Security Administration (SSA) earlier this year, the 84-year-old Alaska resident called her local Social Security office and ...