How Heathrow partnered with Salesforce to build a customer-service AI agent

Heathrow and Salesforce launched AI assistant Hallie to manage customer inquiries, boosting efficiency at the UK's busiest airport.
Forbes

What AI Agents Actually Do For Customer Service—And How To Pick One

Forbes contributors publish independent expert analyses and insights. Providing tools and resources to start, grow and manage your business. This voice experience is generated by AI. Learn more. This ...
ZDNet

70% of companies deploying customer service AI agents see ROI in 60 days

70% of service organizations using AI agents report positive outcomes within 60 days of deployment. Agentic AI adoption for service organizations has grown from 39% to 66% in the past 12 months. A new ...
SiliconANGLE

Salesforce launches Help Agent to simplify AI customer service deployment

Salesforce Inc. is launching a new prepackaged artificial intelligence agent for customer service, enabling organizations to build and deploy AI agents quickly. Today Salesforce announced Help Agent, ...