Avaya today announced Avaya Contact Center Select, the latest addition to its customer experience management solutions for midsized businesses. Avaya Contact Center Select offers sophisticated, ...

RALEIGH-DURHAM, N.C.--(BUSINESS WIRE)--Avaya (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced that at Customer Contact Week 2022 (CCW ...

Avaya this week launched a new contact center solution that partners say fills a gap in the UC vendor's steadily growing midmarket portfolio. The new Avaya IP Office Contact Center solution, according ...

Company establishes a single, centrally managed virtual contact center for seamless support of customers in seven states. Self-service capabilities developed with Avaya Aura® Experience Portal save ...

Google has unloaded a number of goodies all over the map (including another direction for Google Maps), and wedged in there is one in which no one will need a map or even leave the house. Developed in ...

LAS VEGAS, NV--(Marketwired - February 13, 2017) - Avaya ENGAGE -- Avaya, the market leader in Customer Engagement technologies, and Spoken Communications, a leading innovator in Contact Center as a ...

ITNavigator brings cloud and contact center management capabilities, with social and analytics functions acquired as well. Avaya announced today that it will acquire some of the operations of ...

It's all about stronger contact resolution and better customer satisfaction, according to Avaya, and that means a slate of new products in its Contact Center Suite, which Avaya announced this week.

Unique AI and machine learning technology natively integrated in Avaya IX Contact Center solutions “According to research on AI in the contact center, conducted by Vanson Bourne1 and sponsored by ...

RALEIGH-DURHAM, N.C.--(BUSINESS WIRE)--Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced an expansion of its artificial ...

Avaya launched Avaya Aura Contact Center, a multimedia work assignment application for mid-sized contact centers that connects customers, agents, and experts. The application uses voice, video, email, ...

With a Chapter 11 bankruptcy filing comes the end of company's gambit to sell off its contact center business for much needed cash. For months, speculation has been that Avaya would sell its contact ...