When it comes to customer experience at the nation’s largest retail pharmacy chains, there is plenty of room for improvement, according to Tilak Mandadi, the chief digital, data, analytics and ...

If you read the “About” description of Michelle Peluso on LinkedIn, you’ll learn that she loves “transformative times, the intersection of technology and people, building exceptional teams, doing good ...

A recent trip to the pharmacy produced a sobering message: we need to do better at hybrid customer experience. You can gain some decent customer experience insights while you wait on your prescription ...

WOONSOCKET, R.I., April 27, 2026 /PRNewswire/ -- CVS Health® (NYSE: CVS) announced it has been named a Gold winner in Enterprise AI and Silver in Customer Experience AI categories at the 2026 Stevie® ...

Why are pharmacy brands like CVS betting on brick & mortar as their primary way of doing business, if the benefits of digital disruption are so well-documented? We're living in the fourth industrial ...

CVS Health's hiring of Michelle Peluso, who has a proven track record in accelerating the digital capabilities of big legacy brands like IBM and Citigroup, for the newly created role chief customer ...

CVS Health Corporation (NYSE:CVS) plans to invest $20 billion over the next decade to create a more technology-driven consumer healthcare experience, aiming to ease many of the challenges within the ...

Oct. 21 (UPI) --U.S. retail and pharmacy chain CVS was experiencing technical issues Tuesday. A customer on social media platform X inquired in frustration after 12:15 pm. local time: "How long CVS' ...

The newly simplified programs make it easier for members to save on their wellness needs: CVS Pharmacy will offer savings in store; online sales; email and text personalized deals to members; as well ...

Recognition Highlights Industry Leading, Production Grade AI Transforming Healthcare Operations and Customer Experience WOONSOCKET, R.I., April 27, 2026 /PRNewswire/ -- CVS Health® (NYSE: CVS) ...

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CVS Health® (NYSE:CVS) announced it has been named a Gold winner in Enterprise AI and Silver in Customer Experience AI categories at the 2026 Stevie® Awards (American Business Awards®), one of the ...