The stage is set for further growth in Voice over Internet protocol communications with technological advances, telecom market deregulation and a growing web of fiber optic and wireless networks.

Five9's financial performance has worsened, with reduced revenue growth, widening operating losses, and downgraded forward guidance. The contact center industry faces significant disruption from ...

SINGAPORE--Avaya is tops in the call center and wireless local area network (WLAN) solutions markets in Asia Pacific, according to Frost & Sullivan. The research organization this week presented two ...

The call center market has made spectacular strides over the past few decades, riding on the back of globalization of workforce. Over the past few decades, emerging economies have been at the hotspot ...

Telemarketing Japan Inc. in December will open one of China’s largest call centers in Shanghai, targeting U.S. and Japanese companies seeking cheaper alternatives to their English home-market ...

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Almost half of the call centers in North America will use voice over Internet Protocol systems by the end of next year, according to new research. A report from the Yankee Group says that despite VoIP ...

KNOXVILLE, Tenn., June 22, 2022 /PRNewswire/ -- PerfectServe®, a leading provider of clinical collaboration and provider scheduling solutions, today announced plans to invest heavily in its ...

A number of companies offer support to call centers based in employees’ homes. When they’re not on the road for a service call, but they are on the clock, field technicians for Aspect Software pitch ...