Most companies are under increased competitive pressure to reduce their operating costs. Hosted solutions have made cloud technology less expensive and an easier option for contact centers, allowing ...

While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the reaction in the Philippines was closer to fear. Consultancy firms and banks ...

More than a quarter of the Philippines call center workforce is still struggling to work from home even months after the country imposed lockdowns in response to the rapidly-spreading COVID-19 ...

Artificial intelligence (AI) is a series of technological innovations that have radically changed industries, enabling call centers in the Philippines to operate on a smarter level. The technology is ...

At one call center in the Philippines, workers help Americans with diabetes or neurological conditions troubleshoot devices that monitor their health. Sometimes they get pressing calls: elderly ...

A labor union in the Philippines has demanded that contact centers must ban agents from sharing headsets, arguing that BPO workers are more vulnerable to respiratory diseases like coronavirus ...

Fintech is currently one of the major growth areas for call centers in the Philippines. The model of many fintech operators is lean; the focus is on the technology and offering their customers ...

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Customer contact services company Convergys Corp. will open two contact centers in the Philippines by the end of July with a capacity when fully complete of 880 workstations, the company said ...

Amazon extended its work-from-home policy into 2021 for corporate employees, but call center workers in the Philippines contracted by the company’s Ring subsidiary continue to work in person with ...

Artificial intelligence products with lifelike voices are being marketed to schedule or cancel medical visits, refill prescriptions, and help triage patients. Soon, many patients might initiate ...