Converged voice/data WAN projects and applications are helping customer call centers of all sizes lower costs and become more efficient. The benefits include savings on long-distance and local phone ...

Call centers often represent the hub of customer service. Many large organizations maintain call centers to make outbound calls and intake incoming calls to assist customers. While some organizations ...

Who: Rodney Kuhn, 38, founder and CEO. Mission: Help product call centers manage and improve customer service. Fast talk: We’ve all heard those magic words, “This call may be monitored for quality ...

In today’s world of customer service, the use of digital messaging channels is steadily rising, so it’s easy to overlook how central voice and telephony are for connecting brands to their customers.

Internet protocol (IP) telephony has come into its own during the past 12-18 months. For several years now, smaller catalogers have been able to use the technology, in which phone service is operated ...

Not all call centers are created equal. Apartment industry consultant Rick Ellis, CPM, president of Ellis Consulting Group Inc., tells Keat Foong, MHN executive editor, about the pros and cons of call ...

A call center, or contact center, is an office that handles calls, emails, chat or other contact methods to help customers. Learn how they work. Customer service hub. The call center is often used as ...

A call center system should reduce business costs while helping your sales and customer service reps perform at their best. Modern platforms offer a range of advanced tools that give both users and ...

Today’s call centers offer businesses a wealth of valuable features to help answer customers’ calls faster and provide efficient customer service. They route incoming callers to the right person ...

“I told them ‘none of that call center stuff,’” my friend, Fran, said when she was looking for a job a while back. “I’m not doing that no matter how much it pays.” I nodded and agreed that working at ...