The Canada Revenue Agency is looking to hire or rehire about 1,700 call centre workers over the next few months to manage an ...

With increased market competition and the rise of challenger banks, traditional financial institutions must differentiate themselves by keeping, or even out-pacing, consumer demand and ever-evolving ...

STATE-OWNED telecoms firm TelOne has launched its 201-seat Omni Contact Centre, a new mobile platform designed to improve customer engagement by facilitating interactions between consumers and service ...

Cochlear is starting to make use of the AI capabilities in its Amazon Connect contact centre platform, automating its ...

GUEST OPINION: In this article, Richard Lundgren from Calabrio discussed how the modern contact centre is enhanced by AI, but also requires an element of human focus. AI adoption in Australian contact ...

A Central Bureau of Investigation (CBI) probe into the Igatpuri fake call-centre racket has uncovered a deeply layered and ...

(Barbados Nation) Barbados and other Caribbean countries that have business process outsourcing (BPO) entities, especially call centres, with links to the United States (US) are being warned about a ...