Gadget on MSN
AI changed call centres, but not as we expected
AI’s true value lies in solving specific business problems, write CCI Global group CTO MERVYN PRETORIUS and development SVP ...
The company launched the Agent Operations Center on Dec. 9, positioning it as the first unified command hub for managing both ...
UAE MoHRE uses advanced AI tools in call centre, reducing response times by 90 per cent and strengthening customer service ...
Cochlear is starting to make use of the AI capabilities in its Amazon Connect contact centre platform, automating its ...
South Africa’s customer experience leaders are navigating a period of rapid change, driven by the promise and pitfalls of AI.
Emirates News Agency on MSN
AI transforms MoHRE call centre with faster response, smarter services
The Ministry of Human Resources and Emiratisation (MoHRE) has announced the successful integration of Artificial Intelligence (AI) applications into its Call Centre, as part of its efforts to leverage ...
CommBank reverses plan to replace call centre staff with AI Commonwealth Bank of Australia has rowed back its decision to cut 45 contact centre jobs after finding that the AI-powered "voice-bot" ...
Much of this is posturing. A company looks better in investors’ eyes if it attributes staff cuts to its technological prowess ...
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