A good general piece of advice: Keep calm, and always be polite. Call center employees are human beings doing a difficult job ...

I grew up in a family of talkers who drove our teachers crazy. I remember sitting in my English 102 class during college with just two weeks left in the semester. My professor looked at me and said, ...

Gone, mostly, are the days when a youngster would automatically call an older person they don’t know “Sir” or “Ma’am.” Today, when many people are attuned to gender-identity concerns and where we’ve ...