Among the growing list of pet peeves we accumulate as we age, few rank higher than unusable user manuals, at least in my house. Just say the words “user manual” to my husband and you can almost see ...

A viral video decries that there is no iPhone user manual. So, it's a good thing there are some easily downloadable, straight from Apple. If you don't know — and that is the point, few do — then what ...

Some user manuals are a frustration, some are a pleasure – and all reveal more about us than we might think. Maybe you diligently read an instruction manual from cover to cover before you even turn on ...

In the olden days—say, the 1980s—if you bought a piece of technology, a paperback user guide came with it. It was the manufacturer's one big chance to explain its engineers' thinking to you, to ...

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Forbes contributors publish independent expert analyses and insights. Kevin Kruse covers leadership development & emotional intelligence. I’ve long been captivated by the idea of creating a leadership ...