Debt agents working for British Gas had broken into the homes of vulnerable customers to fit pre-payment energy meters.

The forcible instalment of energy prepayment meters for the over-85s is set to be banned under new rules, according to reports. The fresh guidelines have been agreed by all energy supply firms and ...

British Gas will pay out more than £90m in fines and compensation after it force-fitted prepayment meters in vulnerable customers’ homes.

British Gas has agreed to a £20 million payout and will compensate customers who had prepayment meters installed without their consent, regulator Ofgem has announced following an ...

Thousands of energy customers who has prepayment meters installed without their permission will be entitled to up to £1000 compensation. Regulator Ofgem today said suppliers who breached the rules ...

New rules for energy suppliers restrict the forced use of prepayment meters - but charities and campaign groups warn they do not go far enough. Energy regulator Ofgem announced the guidelines after an ...

Prepayment energy meters are back in the news at the moment for all the wrong reasons. The Mirror reported on the problem with prepayment meters last week, but we've been deluged with enquiries this ...

Redress to customers for force-fitting devices in homes includes £20m penalty and £70m of debt write-offs ...

Sometimes I read a headline that shocks me so much it stops me in my tracks. This week, Citizens Advice announced that more than two million people faced being cut off from their gas or electricity ...