Anna Baluch is a freelance writer from Cleveland, Ohio. She enjoys writing about a variety of health and personal finance topics. When she's away from her laptop, she can be found working out, trying ...

Charter Communications Inc. has told the state of Ohio it will close a residential inbound sales call center in Akron, a move that will result in the loss of 259 jobs. Stamford, Connecticut-based ...

A call center is a specialized facility that is used by organizations to handle customer interactions. All incoming and outgoing calls to customer support, telemarketing, and sales services are ...

While call centers are critical to consumer businesses, many organizations still perceive them as cost centers. They have to dedicate a part of their call center budget toward non-revenue-generating ...

AKRON, Ohio — Charter Communications is planning to close its sales call center in Akron, which will result in the elimination of 259 jobs in the area, according to a letter sent by the company's ...

5 Types of Call Centers to Attract and Serve Your Customers Your email has been sent Discover how you can leverage different types of call centers to improve customer support and enhance operations.

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...

A Duluth-based company is expanding into Superior and restoring more than 100 jobs to the local economy. CustomerLink LLC, a customer service and sales call center, has announced the launch of an ...