The importance of creating an exceptional client service model can't be underestimated. Attracting clients-and retaining their loyalty-begins and ends with delivering an experience that not only meets ...

Success for a financial advisor is dependent on attracting and retaining clients. The key is to create an incredible client service model to deliver an experience for clients that surpasses their ...

Fee-for-service is a business model that helps social workers and organizations engaged in social work balance the necessity for operating capital with the aim of providing services to a community at ...

Digital transformation has a way of changing not just technology, but the entire way we do business. Such is the case with the lightning-quick development of the As-a-Service (aaS) model. It seems ...

We are living in an “as-a-service” world. Everything from the music we listen to, to the shows and movies we watch, and the books we read comes from a streaming service. And let’s not forget about the ...

Robbert Kuppens, global CIO of The Boston Consulting Group, describes how changing the company’s IT operating model to an IT-as-a-Service took more than a policy change. It took a mind shift.