Customer service software empowers your support team to quickly resolve customer issues. We've tested the leading options to help you choose the best solution for your small business. I’ve been ...

AppDirect, a cloud-based marketplace featuring hundreds of software-as-a-service (SaaS) apps, has acquired Radialpoint, a cloud and technical support service provider for small businesses. Founded out ...

Tech support scammers have been offering bogus technical support services and “resolving” people’s non-existent problems with their devices or software for years. Using a range of tried-and-tested ...

Learn how a tiered IT support system can help your business provide a better customer experience. One of the keys to customer satisfaction and retention in enterprises is the level of technical ...

After finishing a brochure design for my client and hitting Command-S, I noticed something odd. Instead of saving to my iMac, my document saved to the bootable clone on my external backup drive.