Driving customer value isn’t just about external focus. It also requires empowering our employees. When every employee is ...

According to the Value Discipline Model, businesses can deliver the most customer value by focusing on one — and just one — of three value disciplines: operational excellence, customer intimacy, and ...

Gabrielle T. Langkilde ’21, a Crimson Editorial editor, is a joint concentrator in Sociology and Studies of Women, Gender, and Sexuality in Eliot House. Her column appears on alternate Wednesdays.

While our society lauds highly effective people leaders, strong manufacturing management is at the heart of every manufacturer with high levels of execution. Manufacturing management is focused on ...

WHEN doubts are suggested as to the value of certain time-honored subjects included in the elementary and secondary curriculum, one is told that the subjects in question are valuable because they ...