Delighting customers takes work. VoIP phone providers are not exempt. The product must deliver as promised. It requires a stellar warranty. And copious amounts of support must be in place. And ...

VoIP facesa key hurdlebefore it becomes a ubiquitous technology for enterprise users. Only 12 percent of surveyed businesses use VoIP. A full 88percent of enterprise VoIP users are "satisfied" or ...

I'm quite aware that most equipment supplier Frequently Aasked Questions lists and online Help centers are only there to provide assistance with their own products, and those of their distribution ...

For many companies, the tough decision isn't whether to use IP telephony or not -- it's which vendor to choose. There may be considerations of current voice or data vendors already at use in an ...

Nowadays it’s not enough to just test an application in pre-production or monitor an application for performance. Vendors need to provide customers with an all-in-one product to manage the lifecycle, ...

Picking 25 established unified communications and VoIP providers the IT channel absolutely, positively needs to know? It's hardly an exact science. You'll notice that we have focused our attention ...

Here’s where to turn when selecting a VoIP provider. Many of these vendors will be familiar, since most also sell legacy phone systems Most of these vendors offer a mix of TDM-based and VoIP products ...

“In terms of new VoIP products, this is definitely the year of the small business,”John Macario, president of Savatar, told CRM Buyer. Macario has attended several VON Conference and Expos — the voice ...

Some well-known names are lining up behind one company’s technology to let consumers and enterprises put away their cell phones — and mobile call charges — when they get to their homes and offices.

The Sunnyvale, Calif.-based vendor Monday raised $75 million, pricing its public offering of 7.9 million shares at $9.50 each. That was one dollar less than its postponed pricing last Wednesday.

Cisco this week announced plans to acquire Dynamicsoft, a maker of carrier VoIP software based on Session Initiation Protocol. Cisco will pay $55 million in cash for the Parsippany, N.J.-based ...

The main advantage of using a PBX VoIP trunk card over an external third-party gateway is consistency. In-skin gateways pass the vendor's proprietary PBX-to-PBX signaling between sites – Avaya's DCS ...