A franchise’s core values and mission should be the foundation for every decision, especially when balancing growth with ...

Calling its workforce “bloated,” the Social Security Administration announced Friday plans to slash about 7,000 jobs, or ...

Companies like to think their clients love their customer service. But customers often disagree. Please watch the video at ...

AI-driven support systems can operate continuously, assisting customers beyond standard business hours and catering to global ...

PhonePe has integrated Freshworks’ Freddy AI Agent into its support operations. This intelligent virtual assistant automates ...

The grocery wholesaler is eliminating at least 76 jobs in five states effective March 14, according to a notice filed with labor regulators in Hawaii.

New Jersey Transit is moving to improve the commuter experience at major transit hubs after battling rider criticism over its ...

The city of Georgetown launched a new customer service platform, askGTX, on Feb. 24, allowing residents and visitors to ask ...