New leadership roles, a Gemini-powered voice agent and a rising satisfaction score — but sales growth still hasn't followed ...

A B2B order can pass every storefront rule and still get repriced, held or rejected downstream. Here's how to catch it first.

Seligman Ventures led the round, pushing total funding past $21M as the startup pursues sub-second enterprise voice.

Jason Cottrell is the CEO of Orium and President of the MACH Alliance. The Alliance is a not-for-profit industry body that advocates for open and best-of-breed enterprise technology ecosystems, a ...

The new model reasons directly over raw call audio, promising lower latency and sharper emotional awareness for enterprise ...

The argument for executing AI at the touchpoint is it’s closer to the customer interaction, so there’s less need to move data ...

The Israeli startup, formerly Insait IO, will scale an agentic platform that turns customer interactions into sales for banks ...

True Fit's Jessica Arredondo Murphy says AI is raising the bar for what belongs in the stack, with "decision-grade" platforms ...

Salesforce, NiCE, and Genesys are all racking up billion-dollar government wins — but increasingly for two different jobs.

The update also includes nearly two dozen fixes, though Google's CCaaS platform remains absent from Gartner and Forrester's ...

Google built a spam detector that judges site networks, not single pages. Sites heavy in AI content are already losing ...

Acquisition connects on-site personalization and experimentation to full omnichannel journeys, powered by a live unified customer profile, agentic AI, and a major new investment in innovation across ...