Enterprise communications depends on good data management. Meet the two big challenges impeding effectiveness.

Hybrid work is common, but meetings still lack speed, engagement, and equity. IT leaders are improving collaboration with simpler, human centered tech.

From boosted to CSAT and reduced costs, agentic AI systems can improve customer experience, but only when companies properly ...

Success of agentic AI in contact centers now depends less on model quality and more on synchronized, trusted, and ...

With My notes, Zoom Workplace users can take manual notes and transcribe meetings wherever they happen – in person or on ...

This year, the top priority is not adding more tools — it's about making existing tools operate as a coherent system.

Cisco is leveraging its massive portfolio to build a secure and comprehensive platform for collaboration and CX.

The Genesys Cloud Agentic Virtual Agent unites conversational interactions with fully automated actions, in accordance with ...

By maintaining context across channels and interactions, AI-driven platforms connect past and present conversations.

Revenue for its usage-based offerings accounted for more than 20% of service revenue in the last quarter, the company said.

Enterprises are rewarding vendors that reduce long-term complexity while supporting continuous evolution, something 8x8 does ...

And even though new AI technologies are coming on strong, the biggest changes this year will be how the enterprise views and works with its contact centers. Changes will focus on three areas: data, ...