Ever feel like customer service is designed to make you give up? Author and customer experience expert Amas Tenumah explains ...

Telecom providers are ditching clunky decision-tree chatbots for autonomous AI agents, and it should make customer service a ...

Beyond the bot: How AI is helping business delight customers, improve compliance, mitigate riskBy Kelvin Brown, Customer Operations Executive at TelvivaIssued by TelvivaJohannesburg, 22 Jan 2026 ...

DataDome Bot Protect supports Web Bot Auth, enabling cryptographic verification of AI agents to eliminate fraud risk while maintaining business continuity.

A number of travel companies want you to pay extra to bypass the bot and talk to a human. The Travel Troubleshooter opines on ...

An AI that can be interrupted allows for efficiency. A customer can cut off a long legal disclaimer by saying, "I got it, ...

Discover the leading conversational AI platforms transforming enterprise customer interactions in 2026 with advanced features and capabilities.

The companies on Jan. 21 announced a strategic partnership and joint solution that combines Medallia's omnichannel customer ...

After 15 years of 'Here's what I found on the web,' Siri is finally ready to have a conversation. Apple is reportedly ...

The robots are not coming—they’re already on your team. It’s no longer enough to be a people person. You need to be a bot ...

New tool enables enterprise-scale evaluation of production AI agents through digital twins and synthetic customers.

AI is reshaping customer service, but budget constraints and organisational silos are slowing adoption, says Telviva.