Telecom providers are ditching clunky decision-tree chatbots for autonomous AI agents, and it should make customer service a ...

AI coding tools are pushing costs down, with Claude Code and Nanocoder letting anyone build custom apps, helping you ship ...

After 15 years of 'Here's what I found on the web,' Siri is finally ready to have a conversation. Apple is reportedly ...

An AI that can be interrupted allows for efficiency. A customer can cut off a long legal disclaimer by saying, "I got it, ...

AI-specific legislation is coming fast, and most email marketers are unprepared,” says Guy Hanson, vice president of customer engagement at Validity, a CRM data quality, email performance, and ...

Tech giants such as Google and OpenAI are pushing to bring commerce and checkout into their platforms. But for many merchants ...

Apple is considering a significant shift in how it operates Siri by potentially running its next-generation chatbot on Google's cloud infrastructure rather than entirely on its own Private Cloud ...

AI should balance honesty, compassion, safety, and oversight. The document also questions whether machines might actually be ...

In using AI with customers, organizations face a challenge in getting them to trust it. They must balance explaining to ...

The long-lost social media platform, has reemerged as a bot-free, personalized story feed. And so far, it's fantastic.

The bank's AI-based virtual assistant, which began development 10 years ago, is now used by 42 million customers and more than 200,000 employees. It does everything from sending wire transfers to ...

Beyond the bot: How AI is helping business delight customers, improve compliance, mitigate riskBy Kelvin Brown, Customer Operations Executive at TelvivaIssued by TelvivaJohannesburg, 22 Jan 2026 ...