A patched Google Dialogflow CX flaw shows why enterprise AI chatbots need stronger access controls, logging, and runtime isolation.

A new Gartner survey finds customers are roughly three times more likely to turn to third-party GenAI tools than company chatbots for customer service issues. Customers aren't rejecting AI. They're ...

It’s hard to believe that just a few years ago, Large Language Models (LLMs) like ChatGPT, Claude, and Gemini weren’t widely used—or used at all! Now organizations and corporations in every industry ...

When restaurant operators talk to AI chatbots, what do they talk about? Toast, the POS supplier to more than 170,000 U.S. restaurants, has some answers. The company on Tuesday published data about how ...

A.I. chatbots are not just a propaganda tool for violent extremists but are aiding in bomb construction and attack planning, new research finds. By Dustin Volz and Eric Schmitt Reporting from ...

The company’s new A.I. image generator has a surprising twist: It allows people to use images from public Instagram accounts. By Eli Tan Reporting from Seattle See more of our coverage in your search ...

Businesses spent big on AI to answer their customers. The customers had other ideas. People are approximately three times more likely to use a third-party GenAI tool, such as ChatGPT, than a company’s ...

Tom Fenton tackles seven free and open-source AI tools bring local chat, coding, voice, design and research capabilities to personal computers and self-hosted environments.

Lucy Lazarony is an experienced personal finance journalist and writer who got her start in 1998 writing about financial topics. She writes accessible and easy-to-understand articles about credit, ...