By choosing CallTrackingMetrics, Banyan’s teams are able to gather crucial information for intake and treatment right away.

AudioCodes Ltd. AUDC recently introduced the AI Agents module in Live Hub to enhance customer satisfaction and ...

Two DC stages DC-to-DC conversion typically starts with 48 V (or sometimes 54 V), and first drops it to 12 or 6 V. Then it is ...

In the age of AI, great customer experience (CX) hinges not on speed alone, but on empathy. This article explores why fully ...

On a hot afternoon in a village near Kpong, I watched a class of JHS pupils crowd around a single solar-powered tablet. The ...

AI clusters require top-notch connectivity components given that a single slow GPU link or failed connection can ...

Traditional data center architectures and protocols are no longer sufficient to support the parallelism and data intensity of ...

Whether you’re selling deep-sea fishing equipment or vegan dog treats, managing customer calls is critical for any growing ...

Samsung will supply radios and software features supporting RAN sharing, a model considered important for boosting O-RAN ...

Nokia has acquired Juniper Networks’ RIC and SMO technology and team. Juniper Networks’ Group Vice President of 5G and Telco Cloud, Constantine Polychronopoulos, said on LinkedIn that the team – and ...

Nokia successfully completed an end-to-end Ultra Ethernet test across data center switching platforms, demonstrating ...