By choosing CallTrackingMetrics, Banyan’s teams are able to gather crucial information for intake and treatment right away.

AudioCodes Ltd. AUDC recently introduced the AI Agents module in Live Hub to enhance customer satisfaction and ...

EnAble Vaani is an audio-based mobile networking platform that uses simple voice connectivity to reach persons with disabilities in rural areas. Unlike a helpline, it is a community-driven IVR ...

Chip startup Empower Semiconductor Inc. today announced that it has closed a funding round worth more than $140 million.

Two DC stages DC-to-DC conversion typically starts with 48 V (or sometimes 54 V), and first drops it to 12 or 6 V. Then it is ...

In the age of AI, great customer experience (CX) hinges not on speed alone, but on empathy. This article explores why fully ...

InvoiceCloud, a premier solution for digitalizing premium payments and outbound claims disbursements, has been promoted to Premier tier in the Guidewire PartnerConnect program—the highest tier in the ...

Visa and Intella will build Arabic conversational AI for banks across MENA, supporting 25 dialects and tools like intellaCX ...

Internationally, at-scale home BP programs have even freed up hundreds of thousands of primary-care appointments, suggesting ...

Initial cenbank probe suspects possible involvement of mobile network operators and third-party service providers ...

On a hot afternoon in a village near Kpong, I watched a class of JHS pupils crowd around a single solar-powered tablet. The ...