The data comes from the agency’s quarterly Customer Satisfaction Survey, which was conducted for the first time since 2023.

Amid a looming "transit death spiral," SEPTA said they received record-high customer satisfaction scores in a recent survey.

SEPTA reported its highest score in its quarterly customer satisfaction surveys on Thursday. The transit authority averages a ...

SEPTA says riders are happier and crime is declining, as transit officials advocate for additional state funding to avoid a ...

SEPTA board members voted to dramatically cut service and raise fares to fill a $213 million hole in the budget.

Suburban SEPTA riders are feeling the pressure of the system's impending "doomsday budget," which was passed this week.

SEPTA's board adopted a doomsday budget that will dramatically cut service to South Jersey in the coming months.

According to the American Customer Satisfaction Index, Chick-fil-A was voted the highest in customer satisfaction for the 11th consecutive year.

Fast-food customer satisfaction rankings show Chick-fil-A leading for the 11th year. Panda Express and Popeyes made the biggest gains, while McDonald's remains at the bottom.

Philadelphia commuters are set to lose dozens of bus routes, rail stations and five rail lines starting August 24, after the city’s transit agency SEPTA voted on Thursday to approve a 2026 ...