A franchise’s core values and mission should be the foundation for every decision, especially when balancing growth with ...

Calling its workforce “bloated,” the Social Security Administration announced Friday plans to slash about 7,000 jobs, or ...

Companies like to think their clients love their customer service. But customers often disagree. Please watch the video at ...

St. Louis Park is hiring an accounting specialist focused on utility billing and customer service; apply by March 10th.

AI-driven support systems can operate continuously, assisting customers beyond standard business hours and catering to global ...

PhonePe has integrated Freshworks’ Freddy AI Agent into its support operations. This intelligent virtual assistant automates ...

Figures show over half of British Gas customers who contacted the energy giant for help reported a problem with the response.

New Jersey Transit is moving to improve the commuter experience at major transit hubs after battling rider criticism over its ...

Shreve Memorial Library’s latest strategic plan identifies five key focus areas. These are young readers, imagination, curiosity, connection, and comfortable places. While we all have a clear ...

The grocery wholesaler is eliminating at least 76 jobs in five states effective March 14, according to a notice filed with labor regulators in Hawaii.

The city of Georgetown launched a new customer service platform, askGTX, on Feb. 24, allowing residents and visitors to ask ...

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