Seligman Ventures led the round, pushing total funding past $21M as the startup pursues sub-second enterprise voice.

A B2B order can pass every storefront rule and still get repriced, held or rejected downstream. Here's how to catch it first.

New leadership roles, a Gemini-powered voice agent and a rising satisfaction score — but sales growth still hasn't followed ...

The argument for executing AI at the touchpoint is it’s closer to the customer interaction, so there’s less need to move data ...

The new model reasons directly over raw call audio, promising lower latency and sharper emotional awareness for enterprise ...

True Fit's Jessica Arredondo Murphy says AI is raising the bar for what belongs in the stack, with "decision-grade" platforms ...

The Israeli startup, formerly Insait IO, will scale an agentic platform that turns customer interactions into sales for banks ...

The update also includes nearly two dozen fixes, though Google's CCaaS platform remains absent from Gartner and Forrester's ...

Confidence, relief, trust — that's where CX strategy should start. Not the CRM, not the copilot, not the workflow.

Acquisition connects on-site personalization and experimentation to full omnichannel journeys, powered by a live unified customer profile, agentic AI, and a major new investment in innovation across ...

Moonshot paused new subscriptions for its 2.8-trillion-parameter model outstripped GPU capacity, sparking fresh arguments ...

A jury found Meta and YouTube negligent for addictive design. Here's how brands advertising there inherit legal and ...