Telecom providers are ditching clunky decision-tree chatbots for autonomous AI agents, and it should make customer service a ...

When DoorDash selected NetSuite as its corporate financial control center, it sought a scalable platform that could connect ...

In 2026, enterprises will be expected to automate processes that involve judgment, negotiation, compliance interpretation, ...

Regional focuses vary, with North America emphasizing AI integration, Asia-Pacific driving cloud-first adoption, and Europe targeting data sovereigntyDublin, Jan. 23, 2026 (GLOBE NEWSWIRE) -- The ...

Discover the leading conversational AI platforms transforming enterprise customer interactions in 2026 with advanced features and capabilities.

The key in agentic AI is establishing clear "expertise directories" and communication protocols using transactive memory ...

The shift underway is far bigger than replacing manual steps. It’s a move from reactive, error-prone processes to proactive ...

IndiaMART has dropped traffic metrics amid a surge in AI bots, LLM crawlers, and agentic chatbots, according to its Q3 FY26 earnings call.

Generative AI is now moving into agentic AI. Metrigy defines agentic AI as “an advanced AI framework that uses large language ...

OpenAI is already working with advertisers to test the service, and could introduce a commercial service as early as February ...

Department for Work and Pensions lines up bot bouncers for one of Europe's largest call-handling systems The UK's Department ...

Tech giants such as Google and OpenAI are pushing to bring commerce and checkout into their platforms. But for many merchants ...