These business-savvy hotel brands cater to frequent travelers with elite benefits and wide-ranging availability.

The Ritz-Carlton Leadership Center is proud to announce Summit 2026, a unique opportunity for business leaders to learn timeless hospitality principles, iconic practices, and transformative ideas ...

In an era where customers can switch brands with a single click or share poor experiences with thousands of people online, customer experience has become one of the biggest differentiators for ...

Zaria Court Hotel, Tapestry Collection by Hilton, has brought hospitality experts from Kenya to Kigali to upskill its Food & Beverage team, reinforcing its commitment to service excellence and ...

An experienced media host, she's led many financial programs, including her podcast, "Adventures With Money." She's appeared ...

Learn how UK hospitality businesses can manage seasonal revenue swings, staffing needs, and inventory challenges to turn ...

I was left wondering whether automating this service is a good move for the hotel. It’s the question every service business needs to answer before it automates anything that touches the customer. Not ...

ServiceNow helps businesses set up AI operating systems for every part of their business. Companies can use these bots to enhance productivity, reduce expenses, and produce higher-quality customer ...

Airbnb’s core business was letting users book a room or a whole property owned by someone else. In most cases, the host would be a house or a property owner, and you would get a stay with basic ...

Sam Sidhu, president and chief executive officer of Customers Bancorp Inc. and Customers Bank, was recently recognized with a global award for his commitment to customer service. Sidhu has been named ...

An off-duty U.S. Secret Service agent was arrested in a Florida hotel on charges of indecent exposure. The agent, John Spillman, had been providing security for a presidential visit prior to the ...

The 33-year-old was off duty after a Trump-related security assignment when deputies say he exposed himself outside a woman’s room Christina Coulter has been a Staff Writer covering crime at PEOPLE ...