Using feedback from our customers, product experts, and thought leaders, we’ve pulled together 20 customer service best practices, with five aimed at great service across channels, five …

If you tell a customer that you will call him/her back, be sure to follow through in a timely manner. If you are unable to get back to the person during your shift, pass along the details of the …

Effective problem-solving is a cornerstone of exceptional customer service. By quickly and empathetically addressing customer issues, you can build trust, foster loyalty, and create a …

Learn the processes and techniques that build strong customer relationships, including evaluating your ability to manage your daily interactions with others.

How Does the Ritz Carlton measure customer satisfaction? Our Goal: Providing Good Customer Service at Every Interaction!

Whether you design your own or adopt a proven outside provider, a training program meant to improve your service standards should include some of the following characteristics:

♦ Speak to customers in a mature, professional manner. ♦ Put yourself in the customer’s position. Follow the “Golden Rule” (i.e. “Do unto others as you would have them do unto you”). ♦ Have …